For restaurants · Lesotho
Own your reputation, measure by measure.
Resperience puts real diner feedback from Maseru and the rest of Lesotho into one dashboard: your score, your six measures, every guest you can answer, and a weekly brief of what to change next.
Claiming is free and takes about two minutes.
Your CX snapshot
example · last 90 days
AI brief
Nine diners mentioned waiting for a table after 19:00. Speed is your lowest measure while food stays your highest — the kitchen is not the problem.
22
restaurants listed
0
diner experiences published
6
measures on every visit
Why it matters
A good kitchen with a slow door is still a bad experience.
Star ratings flatten that into one number. Resperience keeps the detail, so you know which part of the visit is costing you regulars.
Be found by people deciding tonight
Diners search by city, area and cuisine, then pick from a short list. An unclaimed listing means someone else — or nobody — is telling your story.
Know your number before your competitors do
One CX score out of 5, built from real visits and split across six measures, so a slow Friday and a great kitchen stop cancelling each other out.
Answer every guest in one place
Reply publicly to any experience, edit or remove your replies, and flag unfair ones for moderation. Guests who get a reply come back.
Get told what to fix, not just shown charts
A weekly AI brief reads every new experience and tells you what diners keep repeating — the queue, the portion sizes, the friendly waiter.
How it works
Three steps, this week
01
Claim your listing
Search for your restaurant, confirm it's yours with your name and phone, and we verify it. Takes about two minutes.
02
Read your first score
Your dashboard opens with your CX score, the six measures and every diner experience that already exists.
03
Reply, then fix one thing
Answer the most recent experience today. Let the AI brief pick the next thing worth changing.
What you get
Everything in the owner dashboard
Visibility
- Verified owner claim with an owner badge on your page
- Ranked by real diner scores, never by paid placement
- Searchable by city, area and cuisine across Lesotho
- Your own page at /r/your-restaurant to share on WhatsApp and Instagram
Insight
- CX score out of 5 from published diner experiences
- Six measures: food, service, speed, ambience, value, cleanliness
- Split by dine-in, takeaway, delivery and events
- Sentiment trend and topic tags across every visit
Response
- Public replies to any experience, with edit and delete
- Flag misleading or abusive reviews for admin moderation
- Keep phone, address, website and description correct yourself
- See the full experience feed without scrolling a third-party app
AI & team
- Weekly AI brief summarising what diners keep saying
- Ask Resperience plain-language questions about your own data
- Add staff members to one listing with their own sign-in
- Multi-location roll-up when you run more than one kitchen
Plans
Prices in Maloti, no contract
Start free. Pay only if the AI brief and trend history are worth it to you.
Claim
For every restaurant with a listing. Free, always.
Free
- Verified owner claim
- Public restaurant page
- CX score and six measures
- Public replies to experiences
- Edit your own listing details
Pro
For owners who act on what diners say.
M350 / month
- Everything in Claim
- Weekly AI brief of recurring themes
- Ask Resperience about your own data
- Sentiment and topic trends over time
- Priority listing checks and support
Flagship
For groups, franchises and busy city kitchens.
M900 / month
- Everything in Pro
- Up to 5 locations in one dashboard
- Staff seats and role-based access
- Quarterly CX report you can print
- Data export and onboarding session
Annual billing is charged once and saves roughly two months. Prices are in Maloti (LSL) and exclude tax. Talk to us if you need a different arrangement.
Questions
Asked by owners
Do I have to pay to be listed?
No. Claiming your listing, seeing your score and replying to diners is free. You only pay when you want the AI brief and trend history.
Who can post an experience about my restaurant?
Any signed-in diner, and every post is moderated. Nothing appears as published unless our team has checked it against our guidelines.
Can I remove a review I disagree with?
You cannot delete a diner's experience — that would make the score worthless. You can reply publicly, and you can flag it for moderation if it's abusive, false or from a competitor.
Someone else claimed my restaurant. What now?
Flag it with your proof — a lease, a utility bill, a registered business document. Our team reviews claims by hand and moves the listing to the real owner.
What does the AI actually see?
Only your own restaurant, your own metrics and your own published experiences. It summarises them; it never invents new data and never shares it outside your dashboard.
Can I cancel?
Yes, any month. Your listing stays claimed and free, and your replies stay public.
Your diners are already talking. Claim the conversation.
Claim your restaurantFree to claim. No card, no contract, no cancellation email to chase.